Instantly connecting the field and experts
Remote support solution
Support works even across smart glasses in air-gapped environments. Field workers and head-office experts see the same screen and work together.
Pain Point
On-site problems are hard to describe in words, and the expert has to travel to the site every time.
- 01
The limits of voice-only communication
Information the worker conveys verbally alone makes it hard for the control room to judge the field situation accurately.
- 02
The burden of multiple experts accompanying on site
The more experts a task needs (e.g. line setup), the heavier the burden of accompanying the worker every time.
- 03
Inefficient expert deployment
An expert must travel in person whenever a problem occurs, delaying on-site response and incurring travel costs.
Solution
Connect the field and experts with real-time video collaboration — no expert travel required.
Smart glasses and body cams stream the worker’s point of view to the control room in real time. Multiple experts connect at once to guide a single worker without traveling, and when a problem occurs the expert responds instantly without visiting the site — eliminating travel costs and response delays.
How it Works
From collaboration request to on-site action logging — complete in just 4 steps.
- Step 01
Call & Invite
Call the expert you need and invite them to the session.
- Step 02
Live Connect
Connect the worker’s live field video with the expert in real time.
- Step 03
Point & Resolve
Point to the exact spot on screen to guide and resolve the issue.
- Step 04
Record & Archive
Record and archive the collaboration as a response history.
Core Features
Three competitive strengths that change your field response speed from day one.
Intuitive on-screen guidance (AR Pointing)
Two pointing types — 2D and AR Background pointing over other app screens Draw and add text on captured screens together
Any Device for the field (Any Device)
PC, mobile, smart glasses, and body cams Action, 360°, and thermal camera integration Guest join by link — no account needed
High-quality, low-latency live video (Live Video)
Crisp image quality and high frame rate Sub-second video latency for real-time communication Automatic bandwidth estimation for a stable connection
Expected Benefits
From travel response to on-site resolution — cut travel costs and minimize downtime.
- 01
Minimize travel & waiting costs
Experts respond remotely without traveling, cutting travel costs and waiting time.
- 02
Turn response history into an asset
Collaboration video, chat, and attachments are recorded automatically and reused as internal training material.
- 03
Visual communication that needs no explanation
On-screen pointing confirms the exact work location without verbal explanation.
- 04
Immediate problem-solving, no waiting
Call an expert instantly when an urgent fault occurs to minimize equipment downtime.
Customers
Recommended by our customers
Proven at sites with demanding communication and security requirements.
We get expert support for equipment maintenance without the constraints of time and place.
OCI
Using remote collaboration for safety inspections of bridges and facilities sped up our on-site response.
Mirae City
Connecting overseas production sites in real time dramatically improved our problem-response speed.
LG Chem
It contributes to productivity improvements at power-generation industry sites.
Doosan Enerbility
Remote at a reasonable price — start using it today
- Recommended
Standard
Subscription (Public Cloud)
KRW 30,000/mo(VAT excl. · per account)- Adopt fast with no upfront cost
- Always get the latest update features
- Annual billing per account
Enterprise
On-premise · Private Cloud
Contact us(VAT excl.)- On-premise / Private Cloud deployment
- Perpetual license + maintenance
- Custom modules & hardware package
Don’t put it off — get in touch today
We’ll guide you to the optimal solution for your actual field.
Contact us